Delivery Subscription FAQ

FreshPass® is a paid subscription program that offers savings on grocery delivery and many exclusive perks. Subscribers enjoy the following:

• Unlimited free delivery on orders over $30 (discounted fee for Flash delivery where available)
• $5 Monthly credit for annual subscribers
• 2X Points on our exclusive brands
• Points don’t expire
• 5% off O Organics® and Open Nature® products
• 5% off Signature Pet Care™ products
• Monthly Starbucks® perk
• VIP customer service phone line

Sign up for one of our FreshPass monthly or annual subscription plans, and we’ll waive the delivery fee on orders of $30 or more for the selected duration. If Flash delivery is available, you will be charged a discounted delivery fee, plus a minimum order fee on orders under $30. When you shop online, just choose delivery and you’ll see the discounted delivery fee at checkout. This discount does not apply to orders placed through third party platforms.

To check if delivery is offered in your area, use the store locator to find a store near you. If delivery is not offered in your area, you can still sign up and enjoy other FreshPass perks.

Annual active paid FreshPass subscribers will receive a monthly credit valued at $5 every month. For Annual paid FreshPass subscribers before 9/16/24, the credit can be applied to in-store or online purchases of qualifying products. For Annual paid FreshPass subscribers on and after 9/16/24, the credit can be applied to in-store or DriveUp & GoTM (excludes delivery) purchases of qualifying products. If an existing subscriber as of 9/16/24 cancels membership and then re-instates, that subscriber will receive the new $5 off credit that is only available for in-store or DriveUp & Go purchases. Be sure to spend at least $5 to enjoy this benefit! Each month you’ll see your credit in your FreshPass gallery where you can clip it for your next purchase. ​

As long as you are an active annual or monthly FreshPass subscriber you can keep your Points! That’s right, they will not expire as long as you stay subscribed.

You can change your subscription plan any time by signing in to your account and selecting “FreshPass” in account settings, then select “Change Plan” and follow the instructions. Changes will go into effect at the start of the next plan period.

You can cancel your subscription by signing in to your account and selecting “FreshPass” in account settings, then select “Cancel FreshPass” and follow the instructions. If you cancel your subscription within the first 15 calendar days of your then active subscription period and you have not placed any orders during that period, your subscription will terminate immediately. If you cancel your subscription period after the first 15 calendar days of your then active subscription period or you placed an order during the first 15 calendar days of your then active subscription period, your subscription will terminate at the end of the then active subscription period and it will not renew unless you send us instructions to renew. If you have signed up for a Free Trial and you cancel your subscription prior to the expiration of the Free Trial period, you may continue to use the FreshPass subscription and services for the full length of the trial. If you exercise your right to delete personal information privacy option, as further described in our privacy policy, anytime during the subscription period, your subscription will be immediately cancelled. 

If you cancel your paid subscription before the first 15 calendar days of the paid subscription period have passed and you have not placed an order through the service during the first 15 calendar day period, your monthly or annual subscription fee will be fully refunded.

If you cancel your paid subscription after the first 15 calendar days have passed or if you use the subscription during those first 15 calendar days, your monthly or annual subscription fee will not be refunded. However, you still may continue to use the FreshPass subscription and service through the end of either your monthly or annual subscription plan end date.

No refunds will be provided if you submit your request for personal information deletion after the first 15 days of the subscription period or if you have placed a delivery order, however your subscription will not continue and you may not place any additional orders via your subscription.

If you don’t use the service and cancel within the first 15 calendar days of your subscription plan, your subscription fee will be refunded. If you cancel after the first 15 calendar days, your subscription fee will not be refunded.

Sign into your FreshPass account and select Account Settings. Under the Account Settings, you’ll see a section titled “Address Preferences.” Click on the “Update”  button and follow the instructions.

You can change your credit card by signing in to your account and selecting “FreshPass” in account settings, then select “Payment Method” and follow the instructions.

No, our FreshPass subscription does not apply to orders placed through third party platforms.